Enhancing Fleet Management with Maven Machines at Sutton Transport
At Sutton Transport, we're committed to leveraging cutting-edge technology to streamline our operations and deliver exceptional service to our customers. Recently, we’ve integrated Maven Machines into our fleet management system, and the results have been transformative. Here's what our Operations Manager, Jeff Soderstrom, had to say about the impact and implementation of Maven:
Overall Impact:
Enhanced Reporting: "Maven Machines has revolutionized the way we manage our fleet. We now have detailed performance statistics for each truck, including MPG, idle time, miles driven, and stops made. This data helps us pinpoint issues and find opportunities for improvement."
Maintenance Scheduling: The detailed reporting also aids in scheduling maintenance, ensuring our fleet stays in top condition.
Real-Time Mapping: Dispatchers and planners can now see real-time truck locations, making dispatching and planning more efficient. We can view driver movements, the location of deliveries and pickups, and each route’s territory. With AI learning, Maven continually improves, and we can add customer-specific pickup and delivery information, making ETAs more accurate.
Customer-Specific Details: We can add important details to customer locations, such as the requirement for a lift gate, specific dock doors to use, and shipping and receiving days. Additionally, we can email delivery receipts, immediately upon request after delivery.
Digital Delivery Receipts: All delivery receipts/E POD are digital now, streamlining the process and enhancing communication with shippers.
Comprehensive Metrics: We track delivery shipment percentages, including completed deliveries, issues encountered, and more. These metrics can be viewed by terminal or driver to optimize routes and improve decision-making.
Adoption and Training:
Creating Territories: We needed to establish recurring routes for each terminal location to optimize routing. This planning includes details such as the type of equipment and capacity for each route, start and end times, and territory assignments. These routes can be adjusted daily to accommodate changes in volume and capacity.
User-Friendly Software: While many trucking companies use similar systems, Maven stands out for its rapidly evolving, easy-to-learn, and user-friendly software. This enables our drivers to focus on safe driving practices and efficient operations at customer locations. Additionally, Maven supports our transition towards a paperless process, streamlining our workflows and reducing paperwork.
Implementation Steps:
Phase 1 – Planning: Operations visited each terminal for week-long planning training.
Phase 2 – Dispatch/Drivers: We ensured all orders and routes were optimized and clean. We chose the number of routes to run, and within minutes, all routes were planned. Minor adjustments were made to routes and then sent to the dock for loading.
Phase 3 – Cross dock: Coming Soon: Scanning freight movement on docks and managing freight through Maven, aiding planning, dispatch, customer service, etc. This phase also included terminal-to-terminal manifesting for linehaul.
Why This New Technology is Important for Our Customers:
Improved Reliability: With Maven's real-time mapping and enhanced reporting, we can ensure more accurate ETAs and timely and reliable delivery status. This means our customers can trust their shipments will arrive on time, every time.
Enhanced Communication: Digital delivery receipts will soon be available immediately upon delivery, providing instant confirmation and peace of mind for our customers.
Customizable Service: By adding specific details to customer locations, such as preferred dock doors or the need for a lift gate, we tailor our services to meet individual customer needs more precisely.
Sustainability Efforts: Optimized routes reduce fuel consumption and emissions, supporting our commitment to sustainability and helping our customers meet their own environmental goals.
Efficient Issue Resolution: Detailed metrics allow us to quickly identify and address any issues that arise, ensuring continuous improvement and high-quality service.
Future-Proofing: As we integrate AI into our processes, we stay ahead of industry trends, ensuring that our customers benefit from the latest innovations in logistics and transportation.
With Maven Machines, we're not just keeping up with industry standards; we're setting new ones. Stay tuned for more updates as we continue to innovate and improve our services.
